Terms And Conditions

Snooze Mattress & Wellness Ireland - Terms and Conditions

Last updated: October 2025

Guidelines for Product Use and Care

Use the correct frame. If the mattress is placed on a platform bed, ensure the platform is solid. If intended for use with an adjustable base, confirm compatibility before use. 

Use a mattress protector to maintain product quality. Mattresses displaying stains may not be eligible for returns or warranty claims. 

Retain your receipt and do not remove the law tag from the mattress, as it contains necessary information for warranty claims. 

Follow manufacturer-recommended stain removal procedures. 

Expect natural changes in softness and foam recovery times due to use, temperature, and humidity. 

Rotate the mattress 180º 3-4 times a year to ensure even wear. Do not flip unless specified. 

Snooze Flip - Flip or rotate the mattress at the customer’s discretion. (if mattress is flip suited). 

Returns & Exchanges Policy 

Cooling-Off Period (Online Purchases Only) 

Under the Consumer Rights Act 2022 (Ireland), customers who purchase online have 14 days from the date of delivery to cancel and return their order for a full refund, in-store purchases are not subject to the 14-day cooling-off period.
 

The mattress must be in unused and resalable condition. 

Refunds will be processed to the original payment method within 14 days of receiving the returned goods in resalable condition. Returns will incur a restocking fee for in store returns. 

All special orders Incur a 15% percent cancellation Fee once the order is placed. 

Store Purchases

Customers must use an approved mattress protector for eligibility purchased in store. 
 

Adjustable bases and custom orders are non-returnable. 

Returns will not be accepted for items with stains, odours, tears, or signs of misuse. 

Floor model sales cannot be returned. 

Snooze offers a onetime 60-day comfort exchange only on any mattress once purchased with an approved mattress protector & returned in pristine condition. A 45-day adjustment period is required before initiating a return on any Mattress. Returned mattresses may be exchanged for equal or higher value only (price difference payable). No refunds or credits are available when exchanging to a lower priced mattress.

In the event of a pricing error or discrepancy on this website, Snooze Mattress & Wellness reserves the right to correct the price. Orders placed at an incorrect price will not be honored, and customers will be notified for any required adjustments.

 
Deliveries

Local Deliveries are carried out by a 3^rd party delivery service, €60 fee is payable to Snooze or direct to company on delivery, in home assembly is an additional €50 fee. Please note deliveries outside a 30-mile radius of store location & National deliveries may incur a greater delivery fee from our service provider. 

Once the delivery team enters the customer’s premises, Snooze Mattress Ireland Ltd. shall not be held liable for damage to property, fixtures, fittings, flooring, walls, doorways, or personal items, except where damage is caused by proven negligence.

It is the customer’s responsibility to ensure that:

Clear and safe access is provided for delivery,

All breakable, fragile, or valuable items are removed from the delivery route,

Hallways, stairways, and doorways are free from obstacles.

Where access is restricted, unsafe, or likely to cause damage, the delivery team reserves the right to refuse or reschedule delivery, and additional delivery charges may apply.

Delivery & Return Costs

If an item is faulty or not as described, Snooze Mattress Ireland will cover return shipping costs in compliance with Irish consumer law. 

For non-faulty returns, customers are responsible for return shipping costs. 

Comfort/Warranty Issues: Body impressions up to 3.5cm are considered normal wear and not covered. 

Delivery Delays Disclaimer (for third-party couriers): While we coordinate delivery on your behalf, Snooze Mattress Ireland is not liable for delays caused by third-party delivery services. 

Non-Returnable Items

Bedding items removed from original packaging cannot be returned due to hygiene regulations. 

Pillows and, sheets and protectors removed from packaging cannot be returned for hygiene purposes.  

Warranty Information

Most manufacturer warranties cover physical defects, such as sagging and coil issues.

Comfort issues are not covered under warranty.

Stains, odours, rips, and abuse of materials void warranty coverage.

Any breach of the Fire Barrier will void the warranty. 

Tempur mattresses include a 10-year manufacturer warranty plus a 15-year extended warranty, totalling 25 years. 

Snooze mattresses include a 10-year manufacturer’s warranty. 

Snooze by King Koil mattresses include a 10-year manufacturer’s warranty. 

Snooze by Odearest mattresses include an 8-year manufacturer’s warranty. 

Snooze by Spring Air and Snooze Bamboo Range mattresses include a 7-year manufacturer’s warranty. 

Snooze by Spring Air Copper Range mattresses include a 10- Year warranty 

Bedgear – 1 year warranty on Pillows/protectors 

PureCare- 1 year warranty Pillows/protectors 

Contact Information 

For any questions regarding your purchase, please contact the store where your purchase was made. Store details can be found on your invoice, sales order, or receipt.